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Teamwork in the chocolate industry

Van den Bosch works with the biggest global players in the chocolate industry. It's a challenging sector that offers scope for us to stand out.

When it comes to chocolate, there’s more than meets the eye. The average consumer probably wouldn't realise there's an enormous amount of work to be done before a bar of chocolate finally hits the shelves. Transporting raw materials for the chocolate industry is high-tech, says Cristina Noane, one of our commercial managers who has been working with one of the big players in the market for years. “This sector can be demanding. This means getting the job done can be challenging”, Noane says. "But this mindset leads to great solutions. For example, we have developed a system with better insulated containers of which temperature can be read remotely. These are smart load units that allow us to work with great precision. Especially when it comes to chocolate, the temperature is essential."

From Ivory Coast to Veghel

Van den Bosch plays a key role in the supply of essential raw materials for the chocolate industry, such as sugars, glucose and milk powders. We often transport these products on behalf of suppliers within the supply chain, directly to chocolate manufacturers. In addition, we have established a bulk supply chain from West Africa, from where we transport cocoa butter from countries such as Ivory Coast and Ghana in ISO tanks to Europe. By carrying out our own tank cleaning operations there, we complete the cycle.

Act at the right moment

Van den Bosch has long-term relationships with the biggest players in the market. In most cases, this connection goes far beyond a classic customer-client relationship. “We have colleagues at different locations who are on-site 24/7”, explains Barry Gruijters, Managing Director of Bulkio. "This way our people become an important link in the supply chain. Because we permanently carry out on-site activities, there is actually no longer any delay. We can act at exactly the right moments. This way loading and unloading is done most efficiently. This eventually leads to higher productivity. Our customers in the chocolate industry are specialists in making chocolate products, but we are the experts in the supply chain. That's where we find each other. Working together like this really gives me energy."

We offer these on-site services across Europe, from the Netherlands to the United Kingdom, and recently even provided an on-site solution in Serbia. This enables us to ensure that processes are properly aligned at a local level.

Relationship built on trust

Van den Bosch also supports the manufacturers on-site in the area of planning. “This also increases efficiency”, says Noane. “Because everything is controlled locally by our people, we know exactly what is happening in the factory and what is needed. In doing so, we completely rely on each other." Looking for solutions is an ongoing process. "We are always looking for ways to carry out transport in the most efficient way. Product specifications as well as payload optimisation are very important in this respect. Sometimes we manage to increase the payload by about 20 to 25 percent. This leads to a significant reduction in the number of transports[CN1.1]. Doing so, we also save CO2 emissions compared to traditional road transport.”

Challenges offer opportunities

According to Gruijters, it goes without saying that food quality is of utmost importance for Van den Bosch. " In this respect, too, we are taking more steps than we see elsewhere in the market. For instance, we have sealing plans in place for our entire fleet, and we have further developed our equipment in terms of design and functionality with the aim of setting a high standard. We want to guarantee that something is hermetically sealed and as clean and dry as possible. It’s a challenging sector, but that also offers opportunities to distinguish ourselves. Ultimately, we do all this to ensure that our customer is successful. Because if they are, we are successful too. We have the combined goal to make things better tomorrow than we do today."